RETURNS & REFUND POLICY                

 

1. General Returns

• Returns must be requested within 7 days of delivery (aligned with ECTA cooling-off principles)

• Items must be:

  • Unused

  • In original packaging

  • In resellable condition​

 

2. Faulty or Damaged Products

If a product is defective:

• Notify us within 48 hours of delivery

• We will:

  • Repair, replace, or refund the item

• Return shipping may be covered depending on the case

 

3. Incorrect Orders

If Lumora Africa supplies the wrong product:

• We will arrange collection and replacement at no cost

 

4. Non-Returnable Items

The following cannot be returned:

• Custom-made or special-order items

• Installed or used products

• Clearance or sale items (unless defective)

 

5. Refunds

• Refunds are processed once the item is inspected

• Refunds will be made via:

  • EFT or original payment method

• Processing time: 5–14 business days

 

6. Return Costs

• Customers are responsible for return shipping unless:

  • Product is faulty

  • Incorrect item supplied

 

7. Cancellations

• Orders may be cancelled before dispatch

• A reasonable admin fee may apply

• Custom orders cannot be cancelled once production begins