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LUMORA AFRICA – PRIVACY POLICY 

1. Introduction

Lumora Africa (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

 

2. Information We Collect

We may collect the following personal information:

  • Full name and surname

  • Contact details (email address, phone number)

  • Delivery and billing address

  • Payment-related information (processed via third-party providers)

  • Company details (if applicable)

  • Any information voluntarily provided through enquiries or consultations

 

3. How We Collect Information

Your personal information is collected when you:

  • Place an order on our website

  • Contact us via email, phone, or forms

  • Request a quote or consultation

  • Subscribe to marketing communications

 

4. Purpose of Collection

We collect and process your information to:

  • Process and fulfil orders

  • Deliver products and services

  • Communicate with you regarding your order or enquiry

  • Provide customer support

  • Improve our products, services, and website

  • Comply with legal and regulatory obligations

 

5. Sharing of Information

We do not sell your personal information.

We may share your information with:

  • Payment service providers (for transaction processing)

  • Courier and delivery partners

  • Service providers assisting in business operations

  • Regulatory authorities where required by law

All third parties are required to handle your information securely and in compliance with applicable laws.

 

6. Payment Security

All payments are processed through secure third-party payment providers. Lumora Africa does not store your full card details.

The payment provider is responsible for securing your payment information in accordance with their own privacy and security policies.

 

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from:

  • Loss

  • Unauthorized access

  • Misuse or alteration

However, no online system is completely secure, and we cannot guarantee absolute security.

 

8. Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfil the purpose it was collected for

  • Comply with legal, tax, or accounting requirements

 

9. Your Rights (Under POPIA)

You have the right to:

  • Access your personal information

  • Request correction or deletion of your information

  • Object to the processing of your information

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with the Information Regulator

 

10. Cookies & Website Tracking

Our website may use cookies to:

  • Improve user experience

  • Analyse website traffic

  • Remember user preferences

You may disable cookies in your browser settings.

 

11. Direct Marketing

We will only send marketing communications if:

  • You have given consent, or

  • You are an existing customer (as permitted by law)

You may opt out at any time by contacting us or using the unsubscribe option.

 

12. Third-Party Links

Our website may contain links to third-party websites. Lumora Africa is not responsible for the privacy practices of those websites.

 

13. Contact Information

For any privacy-related queries or requests, please contact:

Lumora Africa
Email: [insert email]
Location: South Africa

 

14. Changes to This Policy

Lumora Africa reserves the right to update this Privacy Policy at any time. Updates will be posted on our website.

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